Águas do Porto creates online customer service chat and does readings by phone

The closure of the Águas do Porto help desk, in the framework of the measures to fight the new coronavirus, issued by Porto City Hall, resulted in the establishment of an alternative communication channel between Águas do Porto and costumers. There are now phone services and digital communication at a larger scale.

One of the novelties is the online support line, especially created to cope with any doubts people may experience in dealing with this different approach. 

It is a chat in the customer area on the Águas do Porto website, where customers can clarify any doubts regarding this new remote service - the Balcão Digital - the new tools available or even doubts regarding payments, readings or contracts.

This support line operates the same hours as the customer desk regular timetable.

Esta linha de apoio online tem o mesmo horário de funcionamento dos balcões.

These services are ensured by the collaborators of the company Águas do Porto that can no longer assist you face-to -face, due to the contingency plan in force.

It is worth recalling that Águas do Porto has also extended payment deadlines and the suspension of constraining actions.