Culture and Heritage workers receive 'Formação + Próxima' training on hospitality and welcome

  • Article


After the municipal police officers, the 'Formação + Próxima' programme has now reached the employees of municipal cultural facilities, as well as those of the Porto Convention Bureau (ATPN). The aim is to provide ever greater and better hospitality and welcome services to those who visit the city.

Training on Local Tourist Information and Hospitality and Welcome aims to equip workers with skills in the area of hospitality and their contribution to a quality experience for tourists.

In addition to the classroom content, which began this Tuesday morning and is taught by a tourism interpreter-guide, the sessions will be enriched by visits to municipal spaces.

At the start of the session, the Councillor for Tourism and Internationalisation stressed how 'the qualification and capacity-building of human resources is always a winning bet, since knowing how to welcome people is undoubtedly a differentiating element of any destination, as is the case with Porto'.

'A hospitable city is also an open and cosmopolitan city', Catarina Santos Cunha believes.

There will be a total of 66 trainees, 53 from the municipality (Municipal Directorate of Culture and Heritage, Museum and Libraries and Historical Archive) and 13 from the ATPN, all of whom are close to tourists and provide important contributions to the image of a safe and hospitable destination.

The aim of these actions, developed in partnership with the Escola de Hotelaria e Turismo do Porto (School of Hospitality and Tourism of P.PORTO), is to boost the qualification and capacity-building of professionals in various areas related to tourism.

Last year, 'Formação + Próxima' trained around two hundred officers of the Porto Municipal Police in the areas of local tourist information and English.