Francisco Sá Carneiro Airport is listed a Best European Airport as regards Covid-19 response, based on the views of customers in 2020, by Airports Council International (ACI) that revealed this year’s Airport Service Quality awards.
The global travel industry has been hard hit during the ongoing pandemic, as many airports closed for several weeks. With air travels slowly recovering, some airports have been assessed regarding a new category: Hygiene measures under Covid-19. Francisco Sá Carneiro Airport is spotlighted as a well-designed airport, on ACI’s new award – ‘Best Hygiene Measures by Region’.
This gauges customer response to new health measures and recognizes airports’ measures regarding covid-19 prevention measures, namely hygiene. This new category adds to ACI’s Airport Health Accreditation programme, which was launched last year. More than 275 airports have already been accredited.
In a news release, ACI World Director General Luis Felipe de Oliveira stated that “ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world, and this year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances. I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”
ACI represents more than 1960 airports in 176 countries, and it is in charge of handling over 90 percent of commercial air traffic in Europe, normally processing more than 1.9 billion passengers annually.